Frequently Asked Questions

You should be able find all you need to know about iCaption in the in-app help; just click the Help button on the toolbar. For all issues/concerns not answered in the FAQ below, nor in the in-app help, email and include your hardware info and version of Mac OSX.

Frequently Asked Questions

Where can I get iCaption Editor? ^top
It is available in the Mac App Store.

I am trying to make subtitles for an .mkv video and I can't load it as a reference in iCaption Editor. ^top
iCaption Editor uses an embedded QuickTime movie view and therefore supports only the formats supported by QuickTime. If you are the creator of the video, it is more than likely that QuickTime supports your source format. If are not the creator of the video file, be aware that creating subtitles for certain videos you do not own the rights to may be considered as copyright infringement. It is possible to get QuickTime add-ons for more file formats, here or here, but that is not directly supported neither by iCaption Editor nor QuickTime.

Which reference video formats does iCaption Editor support? ^top
As mentioned above, iCaption Editor supports the media formats supported by QuickTime, as well as the formats supported by any QuickTime add-ons you have installed.

The miliseconds for my subtitle times don't look right (in version 1.x only). ^top
There is nothing wrong with your subtitle times. When iCaption transfers the times from the movie, the miliseconds are shown as a timescale. This is because QuickTime understands time scales instead of miliseconds, where the number is displayed as frames/timescale, where timescale can be different between videos and frame rates. Don't worry; upon saving the subtitle iCaption Editor will properly convert the timescale to 1000, its equivalent in miliseconds. Another thing to note is that timescales have no leading zero's, so 62 milliseconds would be displayed in the table as .62/1000, not .062/1000.